Officials at Vancouver International Airport have announced how they will spend $1.4 million a year to improve service for international visitors.
The changes include:
Hiring new public safety officers skilled in negotiations and non-physical intervention
24-hour staffing of the customer care kiosks in the international arrivals area and inside the customs hall
Terminal-wide access to translation services
Emergency medical responders stationed in the airport 24 hours a day
Improved multilingual signage with pictograms and translations in as many as 20 languages...
This sounds, so far, like a good thing for the airport. Next, the entire police and RCMP force needs to be reprimanded and retrained.
Good changes in the face of Robert Dziekanski tragedy. My tasering article here discussing Robert in the Comments section. Last night, three great and superfluous minds came up with the TaserWatch group. I invite you to join! :)
Thanks for the seed. I appreciated this. And though I do not knock what they're doing - I think it's great. It seems odd to me that rather than get a clear and concise policy for taser use or admit that something, somewhere, went terribly afoul they're throwing money at it? Maybe not. Maybe, at this point, I am hypersensitive. I have been in a taser-submersion for many hours now. :)
Improved multilingual signage with pictograms and translations in as many as 20 languages
That one change would have saved a life last year. Glad they are making the change. Good for them !
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