Officials at Vancouver International Airport have announced how they will spend $1.4 million a year to improve service for international visitors.
The changes include:
Hiring new public safety officers skilled in negotiations and non-physical intervention
24-hour staffing of the customer care kiosks in the international arrivals area and inside the customs hall
Terminal-wide access to translation services
Emergency medical responders stationed in the airport 24 hours a day
Improved multilingual signage with pictograms and translations in as many as 20 languages...
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